Securus Technologies is a civil and criminal justice technology provider for public safety, corrections monitoring, and investigations. It announced this year that it was offering a challenge to its chief competitor, GTL, to employ an independent technology judge to establish who has the overall best product, the most current high tech refined calling, a high-end efficient platform, and the best customer service and associated data.
CEO Richard’s Innovation Response
GTL has twisted facts that try to portray that its technology and customer service are comparable to ours, noted Richard Smith, Securus’ CEO. Smith insisted on an independent judge to perform an evaluation of both companies’ products, telephone technologies, and customer service models.
Smith noted with concern that a GTL comparison to our company’s technology isn’t fair because we have heavily invested in the procurement of sophisticated technologies ($700 million) in the last four years, to boost our innovative business. We have also been acquiring companies, technology centers, and product development along with a state of the art Customer Service Center, and GTL cannot match our tremendous assets. I wish they could stop this comparison business. We are in a big league, far from where they are today.
Our tests indicate that Securus has a call response performance of 600% improved technology than GTL’s. We also use our trained field professionals, unlike GTL who contract most of their work to external individuals who may not have a deep desire to serve customers efficiently like we do at Securus. Our latest VOIP Prison calling system is rated the best in the world. The VOIP Platform provides customers with regular software upgrades that enable services to be flawlessly distributed at a lower cost and much faster when compared to GTL’s locally based older systems.
We have facility customers that have reviewed our products over those at GTL’s, and they have concluded that Securus’ technology and customer service is far more superior to that offered by GTL. We have customers that have converted to Securus – because they prefer our technology and customer service. I also see the same win/loss ratios that we retain; we take $4.00 in profits from GTL against $1.00 lost to GTL in the last five years. So can GTL take the technology challenge heat?
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To learn more about EOS, read the one-of-a-kind interview with EOS founders on Fast Company.
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